Advanced      FREE DELIVERY on all Mainland UK orders About Us Designer Radiators from HSP are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us using the link on the store page. Our Contact details: Designer Radiators from HSP Unit 10 Barnside Euxton Chorley Lancashire PR7 6AJ United Kingdom Phone: 01257 267 577 Fax: 01257 267 577 Email: sales@designer-radiators.com Making A Purchase Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order. If at any point you would like some assistance please ring us on 0845 68 68 803 We accept credit card payment. We accept Visa and Mastercard. You may send your credit card information via phone, fax, snail mail or over the Internet. When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable. Shipping And Handling We only ship goods to the United Kingdom - Free shipping on all Mainland orders. Back Orders If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait. Tax Charges For orders made from the UK or the European Union, 15% VAT is added. All other orders are VAT free. Credit Card Security Credit Cards are processed using the Protx secure credit card system. Protx security measures: credit/debit card details are secured within 128-bit encrypted sessions. Sensitive information is stored on a heavily encrypted database that is protected by multiple government approved firewalls. Additional security measures include a security key that is used to produce an MD5 hash value. Hash values are often used as digital signatures as they cannot be reversed to obtain the original information. They allow the receiver to validate that the information received is identical to that sent. Protx VSP is designed so the vendor doesn't have to hold sensitive information on their site, should anyone gain unauthorised access to their database the information they obtain will not allow them to recover credit card details or other sensitive information. The possibility of obtaining sensitive information from the Protx VSP database is minimised due to high levels of encryption; firewall security and the measures taken to ensure the information is indecipherable. Physical security and resilience: Several forms of physical security and multiple levels of system backup protect the Protx VSP and database. This makes transaction processing highly reliable and resilient to events such as security breach or power failure. Only authorised personnel can gain access to the VSP Server and fingerprint identification is required. Multiple servers are dedicated to particular roles. The VSP Servers are fed by multiple power supplies and backup generators. Secondary network connections will activate should the primary network fail. VSP Servers have multiple connections to banking authorisation and settlement systems. Guarantee All products are subject to the manufacturers Guarantee. Reaching Us If you need to reach us, please email us using the link on the store page, alternatively, you can call on 01257 267 577 (International +44 01257 267 577) or fax us on 01257 267 577 or write to us at Unit 10 Barnside Euxton Chorley Lancashire PR7 6AJ United Kingdom Privacy Policy Designer Radiators from HSP do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party. Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.Data collected by this site is used to: a. Take and fulfill customer orders b. Administer and enhance the site and service c. Issue a unique identifier (e.g. customer login) d. Monitor customer account status beyond that required for individual purchases e. Only disclose information to third-parties for goods delivery purposes Returns Policy TERMS AND CONDITIONS OF DESIGNER RADIATORS ONLINE SHOPPING: Designer Radiators is a trading name of The Home Shopping Partnership, ° Designer Radiators values you as a customer and your right to privacy. Except as may be otherwise required by law, Designer Radiators will exercise all reasonable efforts to ensure that your personal information remains confidential and available only to Designer Radiators, and its employees, agents, and contractors. Designer Radiators will not sell your personal information to third parties. ° It is your responsibility to promptly notify your bank of any changes to your billing information, or of any loss, theft, or unauthorized use of your credit card number. You are responsible for updating your registration information and your credit card information, as applicable. ° Notwithstanding any statements on the web pages or these bullet points, the Terms and Conditions are the agreement between you and Designer Radiators. By submitting each order at checkout, you confirm and affirm that you have read, understood and agree to the Terms and Conditions, of the form in which they appear at the time the order is submitted at checkout. 1. Offer and acceptance. By submitting a completed order form, you offer to purchase, on and pursuant to these Terms and Conditions and the order form, the items (collectively, "Product") you select and submit to Designer Radiators for purchase via the order form. Your offer may be accepted by Designer Radiators by sending you an electronic confirmation that your order has been received and accepted. It shall be in Designer Radiators discretion to accept or reject your order. If Designer Radiators accepts your order, these Terms and Conditions and the order form collectively constitute a legal agreement between Designer Radiators and you governing your purchase of the Product from Designer Radiators over the online shopping service. 2. Responsibilities. If Designer Radiators accepts your order, Designer Radiators shall, in return for your payment, provide the Product which you order through the online shopping service. The Product shall be delivered to you at the delivery address you designate. Your payment for the Product and shipping, including sales taxes and assessments, is due upon completion of your order on-line. Designer Radiators will charge the payment to the credit card which you submit to Designer Radiators, and will collect the payment from your bank. You authorize Designer Radiators to make and collect such charge, and agree to make payment to Designer Radiators if Designer Radiators cannot collect the charge for any reason. The total amounts you shall pay for the Product per each order shall be the sums of the respective prices for the items you select and submit via the order form, plus all applicable sales taxes and shipping charges, as reported to you as the "TOTAL" in the order form. 3. Product Pricing and Shipping Charges. You will be charged the prices quoted for Products you have selected for purchase at the time you submit your order at checkout. If pricing for Products you have ordered changes after you place your order and your order is not yet shown as "Shipped" in the order history page available to you on Designer Radiators web site, you may cancel your order for the Products and place a new order for the Products. (Please note that Home Radiators will not notify you that pricing has changed, but you may re-visit the web site after submitting your order and learn that a change has occurred. If you find a pricing change, you may check the status of your order on the order history page of the site. If the order is not shown as "Shipped", you must cancel your order and place a new order to receive the changed pricing. If you do not cancel your order in such instance, your order will be filled and you will be charged the pricing shown on the web site at the time you submitted the order.) Shipping charges may also change from time to time, however; you will be charged the shipping charges quoted at the time you submit your order at checkout. 4. Communications. Designer Radiators shall conclusively presume that online communications received from you through your use of the online order form and registration process are accurate, complete, and authorized by you as received by Designer Radiators. You agree not to contest the validity and binding legal effect of those communications. 5. Shopper registration. You agree to complete the initial registration process according to Designer Radiators requirements stated on the Web site, and to provide Designer Radiators with accurate, complete and updated information as required for the initial registration process, including, but not limited to, your legal name, billing and delivery addresses, and telephone number. You must provide Designer Radiators with an accurate and complete credit card number and expiration date, and any required Card Verification numbers at the time of submitting your online purchase order. You represent and warrant to Designer Radiators that your use of any credit card is authorized and legal. 6. Shopper information changes. It is your responsibility to promptly notify your bank of any changes to your billing information or loss, theft, or unauthorized use of your credit card number. You are responsible for updating your registration information and your credit card information, as applicable. 7. Delivery. Products will be delivered to you at a single delivery location you designate that is within a delivery zone authorized by Designer Radiators. 8. Substitution Policy. It is possible that certain Products may be unavailable, from time to time. In the event an item you have ordered is temporarily unavailable, Designer Radiators will attempt to notify you and will fill the remainder of your order. 9. Product Information. Designer Radiators will attempt to update Product information as and when changes come to the attention of Designer Radiators. However, Designer Radiators is not responsible for any inaccuracy or misstatement of any such information. You should read the Product information upon delivery or contact the product manufacturer. 10. Disclaimer of warranty. Designer Radiators online shopping services are provided on a "As Is", "As Available" basis, and Designer Radiators does not provide any assurances of the availability or usability by you of the online shopping services. Designer Radiators makes no representations or warranties, whatsoever, as to the substance, or the accuracy or sufficiency thereof, of any Product information listed on the web site. Home Radiators MAKES NO WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION NO IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, AS TO THE PRODUCTS SOLD, THE ONLINE SHOPPING SERVICES, DELIVERIES, OR OTHERWISE. 11. Limitation of liability. Designer Radiators shall not be liable to you for any interception of online communications, software or hardware problems (including, without limitation, viruses, loss of data, or compatibility conflicts), unauthorized use of your credit card, or other consequence beyond the reasonable control of Designer Radiators. 12. Confidentiality. Designer Radiators values you as a customer and your right to privacy. Except as may be otherwise required by law, Home Radiators (i) will exercise every reasonable effort to ensure that your credit card information remains confidential and is available only to personnel who have a need to know such information in connection with providing you with Designer Radiators online shopping services or otherwise for Designer Radiators general business purposes and (ii) will not sell your name, address or similar personal information to third parties or permit the use of such information outside the scope of the Designer Radiators online shopping service or Designer Radiators general business purposes. Designer Radiators may, and reserves the right to, use and disclose internally within Designer Radiators any aggregated information, including information you provide to Designer Radiators, regarding Designer Radiators customers and usage of the online shopping service, for any purpose. 13. Applicable law. These Terms and Conditions and the order form, collectively constituting the sole and entire agreement between Designer Radiators and you regarding the online shopping services. 14. Changes to Terms and Conditions. Designer Radiators reserves the right to, from time to time, with or without notice to you, in Designer Radiators sole discretion, amend the Terms and Conditions for use and purchases regarding the online shopping services. Designer Radiators will not notify you of any amendments to the Terms and Conditions, it is your responsibility to review the Terms and Conditions prior to submitting each order and Designer Radiators has no responsibility to notify you of any changes prior to effectiveness of the changes or otherwise. 15. Terms and Conditions Govern. These Terms and Conditions, as amended from time to time, shall be the sole terms of the agreement between you and Designer Radiators regarding your online purchases. All statements otherwise made on the web site are intended only for your convenience and do not form and are not included in the terms for your purchase. 16. Taxes. If you become aware of any unpaid sales taxes or other amounts with respect to any purchases, you must expeditiously report this to Designer Radiators and you must timely pay such taxes or amounts. 17. Home Radiators Right to Refuse Service. Designer Radiators, in its sole discretion, reserves the right to refuse service to anyone, with or without cause or reason. 19. Returns Policy. We operate a policy where the customer is given a 24 hour 'think time' delay before goods are shipped out. should you wish to cancel your order please do so within 24 hours of placing the order. No returns can be accepted for credit unless previously agreed by us and an official returns reference has been issued. A charge of 25% of invoice value or a minimum of £10.00 will be levied on Goods 'not wanted' or 'incorrectly ordered' or due to duplication resulting from a 'confirmation' order not being endorsed to that effect, You must inform us within seven days from receipt of the goods for a return number to be issued under this category. You will bear all costs of returning any goods under this category. All items to be returned must be in original packaging, undamaged and not used. All items returned as faulty are liable to manufacture inspection. We cannot guarantee replacement or credit: a warranty repair may be given. No items can be returned if they have been ordered specially. 19. Special Orders. Items that are ordered, that are not kept in stock are deemed to be a special order. We would have to make a specific individual request / order from the manufacturers. If the products that you are requesting or sourcing are deemed to be special orders, then regrettably once the order has been agreed we are unable to have these items returned. Free delivery on all Mainland UK orders